Job Description

Funeral Service Assistant Service At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual. Work with leading experts in the funeral and cemetery profession. Benefits include financial assistance programs encouraging employees through education and development in industry related subjects. Robust health and welfare plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life's challenges. Rich 401k and Roth retirement plan options available for both full time and part time employees along with a company match. Variety of vacation, personal days and sick days based on your role emphasizing the importance of physical and emotional replenishment for our team. Employee discounts on services, merchandise, and property to help our team members in their time of need. Culture We value honesty, courage, integrity, ethical behavior and the development of personal growth. We are rooted in the communities to provide a personal touch to every family we serve. We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families. This position works under the direct supervision of a licensed funeral director and/or licensed embalmer in performing a variety of tasks during the preparation, planning and execution of the funeral and memorialization process as well as the preparation and presentation of the deceased, while gaining on the job experience they ensure that the expectations of our client families and their guests are exceeded. Essential functions include observing and assisting the funeral director/ embalmer in consulting with client families or legal representative of the deceased to create services designed to meet their memorialization expectations. Ensuring that client families are presented with all merchandizing and service options available. Obtaining information needed to complete required documents such as obituaries, death certificates, burial permits, and insurance. Participating in all service arrangements and details with clergy, other presiding persons, fraternal or military organizations, and others who may participate in conducting the funeral service. Utilizing systems to record merchandise selections, enter contracts, and complete necessary forms. Observing and assisting the funeral director/ embalmer with preparation and embalming the deceased for interment, cremation, or other disposition in conformity with legal requirements and with the utmost respect and dignity. Ensuring proper paperwork, including permits, logs, identification tags, and certificates are completed accurately and timely and in accordance with relevant laws and regulations. Properly and safely utilizing embalming instruments and machinery in accordance with company guidelines. Under direction of licensed funeral director/ embalmer, participating in preparation of the deceased (dressing, applying makeup and casketing). Assisting with planning and scheduling of visitations and services. Assisting with placing caskets or remains in visitation area, setting up room to comply with family wishes, including adjusting light fixtures and arrangement of flowers or plants. Taking part in directing and ushering families and services attendees to and from the location of the funeral service. Assisting in the transportation of client family to ensure a timely departure and arrival. Assisting with preparation of the deceased for transportation as needed. Assisting in arranging and coordinating shipment of remains to and from other cities and locations. Utilizing personal protective equipment and adhering to relevant operational and safety procedures. Stocking and cleaning preparation room, refrigeration unit, and other facilities as needed. Working removals/first-call, as needed. Identifying and remedying all hazards on grounds. Other duties as assigned. Competencies include communication proficiency, teamwork orientation, detail orientation, thoroughness, customer service orientation, social perceptiveness, and time management. Required education, experience, certifications and licensure include a four-year degree or equivalent combination of education, training and experience preferred. Active attendance or enrollment in a mortuary school/program required. Ability to pass applicable board exams. (National/State). Valid state issued driver's license in good standing and acceptable driving record. Additional eligibility qualifications include ability to read, write, and speak English fluently. Bilingual is a plus. High degree of overall computer proficiency. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Ability to effectively present information to client families, co-workers, and leadership. Demonstrated willingness to participate in growing market share through active, personal participation in complimentary, community based organizations. Ability to communicate effectively with internal and external customers, community leaders, and grieving client families. Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations. Ability to maintain a positive attitude and working environment through organization and communication. Ability to actively listen to the needs of client families. Attention to detail, follow-through and ability to work in a team setting. Tactful and professional behavior when dealing with complaints or dissatisfaction with services or merchandise. This position has no direct supervisory responsibilities. Physical demands and work environment include duties performed in an indoor office setting; however, some duties may be performed outdoors. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, body lift, casket handling/transport devices, personal or company owned vehicle. Employees in this role must have sufficient strength and manual dexterity and must be willing to work safely and comply with the company's safety procedures, including wearing any personal protective equipment that may be required. Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds. Performance of this position's duties also requires power reaching, pushing, and pulling. Employees in this role must be able to perform job duties when awakened from a sound sleep. This position's duties require routine exposure to chemicals and/or blood borne pathogens: high. Employees must be able to drive a company vehicle and maintain a good driving record and must be insurable under company vehicle insurance. Overtime is sometimes necessary or required. This position may require up to 10 percent out of area or overnight travel. Travel is primarily local occurring during the business day.

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