Job Description

IT Help Desk Technician Intern

Apex Mission(formerly known as Cherrie Give Resultz)

Department: Information Technology

Program: Apex Talent Initiative Academy

Role Type: Internship (Unpaid)

Reports To: IT / IT Supervisor

Work Environment: Remote

Position Summary

The IT Help Desk Technician Intern participates in a structured, hands-on learning experience focused on technical support processes, troubleshooting methods, and IT systems within a supervised program environment.

This role provides exposure to help desk operations, user support practices, and IT documentation while developing technical problem-solving skills.

Participants may engage at different levels within this role based on the program’s tiered structure (Foundational, Intermediate, Advanced), depending on prior experience, engagement, and program needs.

Learning Focus Areas

Participants in this role will gain exposure to:

• IT help desk processes and ticketing systems
• Hardware and software troubleshooting techniques
• User support and technical communication practices
• System setup and configuration processes
• IT documentation and knowledge base development

Program Activities

Participants may engage in:

• Assisting with troubleshooting common technical issues under guidance
• Supporting review and documentation of help desk tickets (for learning purposes)
• Participating in the setup and configuration of systems and applications
• Assisting with user support activities under supervision
• Observing and learning ticket management and escalation processes
• Supporting onboarding/offboarding technical setup activities
• Assisting with IT documentation, guides, and knowledge base updates
• Participating in IT-related projects and system improvement initiatives
• Communicating questions or observations to program leadership

All activities are conducted within a supervised and guided learning environment.

Participation Expectations

• Engage consistently in program activities and sessions
• Maintain communication with program coordinators and leadership
• Participate in a structured learning environment

Qualifications

Education / Background

Candidates may include:

• Students, recent graduates, or early-career professionals
• Individuals interested in Information Technology or technical support
• Individuals seeking hands-on experience in IT systems and troubleshooting

Skills & Abilities

• Basic understanding of computer hardware and operating systems
• Strong problem-solving and communication skills
• Ability to follow technical procedures and document solutions
• Interest in IT systems and support processes

Work Environment

This is a remote learning environment involving structured sessions, guided activities, and collaboration across teams.

Program Nature

This position is part of a structured internship program designed for educational and professional development.

Participation is voluntary and does not constitute employment.

All activities are for learning purposes and are not used as a substitute for paid work.

Future Opportunities

Participants demonstrating strong engagement may be considered for future stipend-based or paid opportunities based on organizational needs.

Participation does not guarantee employment.

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