Provides professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.
Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).
Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.
Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.
Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.
Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.
Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.
May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.
Performs "User Maintenance on RAPIDS equipment.
The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.
Other Job Requirements
Responsibilities
High School diploma or equivalent. 1+ years' experience in a Customer Service environment. HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation. Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency. Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections. Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point. Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems. Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.
General Job Information
Title
ID Card Specialist (PA II), NAVY ICA; San Diego, CA
Grade
WDN_ICA_PAII
Work Experience - Required
Work Experience - Preferred
Education - Required
High School
Education - Preferred
License and Certifications - Required
License and Certifications - Preferred
This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
...Looking for experienced individuals for teaching and instruction of writing for kids. Candidate must possess a high energy, positive... ...children; examples include but are not limited to: academic/athletic tutoring, camp counselor, and youth volunteer. Writing instructor/...
...Are you an experienced Mortgage Underwriter who thrives on solving complex lending scenarios and helping borrowers achieve homeownership? Do... ...organization focused on growth and operational excellenceHybrid and remote opportunities may be available based on experience and...
...and follow up (Stars System). About Us Find it here. Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose...
...SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.ELEVATOR MECHANIC We are seeking a highly experienced Elevator Mechanic to join our Facilities and Infrastructure Engineering team at Starbase,...
...September 18th through September 25th). Load, unload, large items in warehouse using specialized furniture dollies. Must be able to lift 50-70 lbs continuously. Some delivery to customers. Other duties will include cleaning up the warehouse. Must have reliable...